Privacy Policy

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November 1, 2007

At Dogtravel Company we recognize that privacy is important. This policy applies to all of the products, services, and websites offered by Dogtravel Company, LLC.  In addition, where more detailed information is needed to explain our privacy practices, we post separate privacy notices to describe how particular services process personal information.

If you have any questions about this Policy, please feel free to contact us through our website or write to us at Privacy Questions, c/o Dogtravel Company Inc., 8300 Greensboro Drive, Suite 800-73, McLean, VA 22102.

What personal information does Dogtravel Company gather from me and how is this information used?

When browsing our site, you are not required to provide any personal information unless and until you choose to make a purchase, become a member, purchase a product, or sign up for one of our e-mail newsletters or other services. We do not knowingly permit the site to be used by any person under the age of eighteen and we do not knowingly collect any personal information from children (meaning those younger than 13 years of age). A valid credit card is required to make a purchase on our site.


Making a Purchase
In order to purchase travel and related services through our site, you must provide us with certain personal information such as your name, your credit card number, 3 or 4 digit card validation number, and expiration date, your credit card billing address, your telephone number, your e-mail address and the name or names of the dog(s) and person(s) traveling (if not you). We may also ask you for other personal information, including your dog’s vaccination and health records, and in some cases health certificates. We require this information so that we can process, fulfill and confirm your reservations and transactions and keep you informed of each transaction's status. If you are making a reservation for one or more travelers other than yourself, you will need to make sure that each of these other travelers agrees, in advance, that you may disclose their personal information to us. For your convenience, we make certain information about your reservation available to you or other persons authorized by you to receive such information. For example, if you forgot your flight number, you or another person authorized by you may retrieve that information from us after providing information sufficient in our eyes to confirm your identity or that such other person is authorized by you to receive that information.


Member Registration
If you choose to become a registered member of Dogtravel Company, you must provide your name, address, telephone number, e-mail address, dog’s name, a unique login name, password, and password validation, and credit card number, verification number, and expiration date.  For registration in the PetPromise program we will also ask for the names and phone numbers of the two people that you have appointed guardians to your pet(s), as well as the name and phone number to your dog’s veterinarian.  It is your responsibility to notify the guardians and the veterinarian that you have provided their names and phone numbers to Dogtravel Company’s Pet Promise Program.  It is also up to you to notify them of their responsibilities as your pet(s)’s guardian. This information is collected on the registration form for several reasons including: (i) personal identification; (ii) to complete air, hotel, car, and other reservations; (iii) to allow us to contact you for customer service purposes, if necessary; (iv) to make product improvements to our site. In addition, we need your e-mail address to confirm your new member registration and each reservation & purchase you transact on our site. As a Dogtravel Company member you will also occasionally receive updates from us about fare sales in your area, special offers, new Dogtravel Company services, and other noteworthy items. However, you may choose at any time to no longer receive these types of e-mail messages. Please see our Opt Out policy described below for details.


Member Profile
As a Dogtravel Company member, you can choose to complete your online profile by providing us with travel preferences, additional information about your dog(s) or dependent(s), frequent-traveler or affinity numbers, credit-card billing information, paper ticket delivery address, appointed pet guardians’ names and phone numbers, your dog(s)’s veterinarian’s name and phone number, and other personal information. This information is primarily used to assist you in making reservations, making purchases, or responding to any PetPromise Program emergency calls.


Dogtravel Company's newsletter is an optional member benefit that you may choose to subscribe to, in order to keep up with the latest Dogtravel Company news, routes, fares, products, and tips to keep your pets happy and health.


Online Surveys
Dogtravel Company values opinions and comments from members, so we frequently conduct online surveys. Participation in these surveys is entirely optional. Typically, the information is reviewed and used to make improvements to Dogtravel Company and our website, and to develop appealing content, features and promotions for members. Survey participants are anonymous unless otherwise stated in the survey.


Dogtravel Company frequently sponsors promotions to give members the opportunity to win great travel and travel-related prizes. Information collected by us during these promotions may include contact information and survey questions and answers. We use contact information to notify contest winners and survey information to develop promotions and product improvements to the and  websites.


Third Parties Offering Promotions, Products, or Services
Dogtravel Company will only share your personal information after receiving your consent. Dogtravel Company may share your personal information with third parties when you purchase that company’s product through our website, or elect to receive information or communications from a third party (such as a hotel company or a tourism board for a particular destination), or electing to participate in contests, games or other programs sponsored in whole or in part by a third party. Dogtravel Company may also share your personal information when you respond to promotional materials from Dogtravel Company and authorize a third party to use your personal information for purposes such as, sending you additional promotional materials, providing you a product or service, or entering you in a contest, sweepstakes or game. We refer to all of these activities and requests as "Sponsored Activities." When you participate in Sponsored Activities, you will either be required or requested to agree that Dogtravel Company may send your personal information (such as, in some cases, your mailing address or e-mail address) to the sponsor, and the sponsor may use your personal information in accordance with the sponsor's privacy practices. You should know that when Dogtravel Company shares your personal information with a third party under any circumstance described in this section, your personal information will become permanently subject to the information use and sharing practices of the third party, and the third party will not be restricted by Dogtravel Company's Privacy Policy with respect to its use and further sharing of your personal information.


Automatic Logging of Session Data
We automatically log generic information about your computer's connection to the Internet, which we call "session data".. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on our site. An IP address is a number that lets computers attached to the Internet, such as our web servers, know where to send data back to the user, such as the pages of the site the user wishes to view. We collect session data because it helps us analyze such things as what items visitors are likely to click on most, the way visitors are clicking through the site, how many visitors are surfing to various pages on the site, how long visitors to the site are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. It is possible to determine from an IP address a visitor's Internet Service Provider (ISP) and the approximate geographic location of his or her point of connectivity. We may also use some session data, such as the pages you visited on our site, to send you e-mail messages (such as discounted travel opportunities, or product promotions) focused on destinations that you may be interested in, unless you had previously opted out of receiving such messages.


A "cookie" is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

 "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. There are many myths circulating about cookies, but you should know that cookies are only read by the server that placed them, and are unable to do such things as run programs on your computer, plant viruses or harvest your personal information. The use of cookies is very common on the Internet and Dogtravel Company's use of cookies is similar to that of such sites as Expedia and Orbitz, as well as Yahoo!, and other reputable online companies.

First and foremost, you can rest assured that
no personal information about you is gathered or stored in the cookies placed by the Dogtravel web site and, as a result, none can be passed on to any third parties.

Cookies allow us to serve you better and more efficiently, and to personalize your experience at our site. These types of cookies allow you to log in without having to type your log-in name each time (only your password is needed). Dogtravel Company supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking Dogtravel Company cookies may disable certain features on our site and may make it impossible to purchase or use certain services available on the site. None of this information is passed to any third party and is used solely by Dogtravel Company to provide you with a better user experience on our web site.
No personal information about you is gathered through the use of these types of cookies.

From time to time we may add or enhance services available on the site. To the extent these services are provided and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the site the better and easier to use.


With whom (if anyone) will my personal information be shared?

When you reserve or purchase a product or travel services through Dogtravel Company, we provide to the supplier, airline, hotel, car-rental agency, train company or other involved third party only that portion of your personal information that is needed for the successful fulfillment of your travel arrangements. We may also share personal information among our corporate partners. For example, we book some of our travel services through their booking systems, and in doing so must provide certain of your personal information to them (as we would with any other GDS we now use or may use in the future). The affiliate’s privacy policy will be posted on their websites which you can access as a member. We use non-identifiable information, measuring demographics and interests regarding specific areas of our site to help us create better service offerings for our members. We may provide anonymous statistical information based on this data to suppliers, sponsors, advertisers, partners, affiliates and other current and potential business partners. We may also use such anonymous data to inform these third parties as to the number of people who have seen and clicked on links to their web sites. Occasionally, Dogtravel Company will hire a third party to act on our behalf for projects such as market-research surveys and contest-entry processing, or will contract with a third party to provide co-branded products. In such cases, Dogtravel Company will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is to be used solely for completing the specific project.

Opt-out Policy

At any time, you can unsubscribe from our newsletter by reviewing the options listed under the "My Account" tab, and by editing your preferences  As a member or promotion entrant, you will occasionally receive e-mail updates from us about fare sales in your area, special offers, new Dogtravel Company services, and other noteworthy items. If you would rather not receive them, please click on the "unsubscribe" link in our e-mail, or follow the instructions in each e-mail message or send us an email by visiting our contact us page. Dogtravel Company reserves the right to limit membership to those who will accept e-mails. Members will be notified via e-mail prior to any actions taken.  Even if a member decides to opt-out, you will continue to receive confirmations to travel booked through Dogtravel Company.

How can I update or correct my personal information?

At any time, you can view and/or update your personal information, member profile, and/or profile preferences.  Once you logon to the website, go to my account and you can edit your profile. , which includes member registration and travel preferences information, through the "My Account" tab, accessible through the "My Stuff" link on the Dogtravel Company home page


What safeguards are in place to protect the loss, misuse or alteration of your information?

All personal information you provide to Dogtravel Company is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.

What other information should I know about my privacy?

Dogtravel Company contains links to other web sites. Please note that  once you click on one of these links, you are entering another web site for which Dogtravel Company has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be different from the Dogtravel Company Privacy Policy. You are solely responsible for maintaining the secrecy of your passwords and your Dogtravel Company membership account information. Please be very careful, responsible, and alert with this information, especially whenever you're online.


In addition to the circumstances described above, Dogtravel Company may disclose member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Dogtravel Company or its affiliated companies or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if Dogtravel Company or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition.


What we do NOT do: a warning about "phishing"

We do not and will not, at any time, request your credit card information, login name, or password, in an unsecure or unsolicited e-mail or telephone communication.

Identity theft and the practice currently known as "phishing" are of great concern to us. Safeguarding information to help protect you from identity theft is our priority. For more information about phishing, you may want to visit the Federal Trade Commission at

This Privacy Policy is effective as of November 1, 2007. We may change or supplement this Privacy Policy from time to time. Any material changes in the way Dogtravel Company uses personal information will be described in future versions of this Privacy Policy. Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy, as well as to existing information held by us. If we decide to change this Privacy Policy in a material way, we will obtain the necessary consents required under applicable privacy laws if we seek to collect, use or disclose personal information for purposes other than those for which consent has been obtained, unless otherwise required or permitted by law. If any proposed change is unacceptable to you, you may request that we remove your personal information (and/or that of other individuals for whom you made travel reservations) from our records by contacting us.  Concerns regarding our Privacy Policy or our privacy practices can be submitted through our contact us page. Please reference the privacy policy in your subject line. Dogtravel Company will attempt to respond to all reasonable concerns or inquiries within five business days of receipt. You can also write to us in care of Dogtravel Company, 8300 Greensboro Drive, Suite 800-73, McLean, VA 22102.